Privacy Policy

1. About This Policy

Lenox's Creations, operated by Were Lenox, respects the privacy of visitors, clients and prospective clients. This policy explains what information may be collected, why it is collected and how it may be used.

By using this website or voluntarily submitting information through one of our forms, you acknowledge this Privacy Policy.

2. Information We May Collect

Depending on how you interact with the website, we may receive information such as:

• Contact information: Your name, email address and phone or WhatsApp number.
• Project information: Details about the service you are requesting, project requirements, budget and other information you choose to provide.
• Payment confirmation information: Payment method, amount paid and transaction or reference code submitted through the payment confirmation form.
• Communication information: Messages or other information you voluntarily send when contacting Lenox's Creations.
• Technical information: Limited technical information may be processed by hosting, security or third-party services used to operate the website.

3. How Your Information Is Used

Information submitted through this website may be used to:

• Respond to enquiries and project requests.
• Discuss and deliver requested services.
• Confirm and reconcile submitted payment information.
• Communicate with clients about active projects.
• Improve the website and user experience.
• Protect the website against misuse or fraudulent activity.
• Meet applicable legal or administrative requirements.

4. Payment Information

Lenox's Creations may request payment details such as the payment method, amount and transaction/reference code when you submit a payment confirmation.

We do not request or intentionally collect your M-Pesa PIN, bank PIN, passwords, card PIN or other confidential authentication credentials through this website.

Never send your PIN, password or other confidential security credentials through the contact or payment confirmation forms.

5. Third-Party Services

Some website functions may rely on third-party services, including form-processing, website hosting, analytics, communication or payment-related services.

These third parties may process information according to their own privacy policies and terms. Lenox's Creations does not control the privacy practices of external websites or services.

6. Cookies and Local Storage

This website may use basic browser technologies such as local storage to remember preferences, including your selected website theme.

Your browser may also receive cookies or similar technologies from third-party services used by the website. You can manage these technologies through your browser settings.

7. Information Sharing

We do not sell your personal information.

Information may only be disclosed where reasonably necessary to operate the business, provide a requested service, use a trusted service provider, prevent fraud, protect our rights or comply with applicable law.

8. Data Security

Reasonable measures are taken to protect information submitted through the website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should therefore avoid submitting passwords, PINs, financial authentication credentials or other highly sensitive information through ordinary website forms.

9. Data Retention

Information may be retained for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, prevent fraud or comply with legal obligations.

10. Your Privacy Requests

You may contact Lenox's Creations to ask about personal information you have submitted, request correction of inaccurate information or request deletion where appropriate.

Certain information may need to be retained where there is a legitimate business, contractual or legal reason to do so.

11. Third-Party Websites

This website may contain links to services such as WhatsApp, social media platforms or other external websites. Once you leave this website, the privacy practices of those services are governed by their own policies.

12. Changes to This Policy

Lenox's Creations may update this Privacy Policy when necessary to reflect changes to the website, services, technology or applicable requirements.

The latest version will be published on this page.