Privacy Policy

1. Who We Are

Lenox's Creations is a digital creative and technology service operated by Were Lenox. The website provides information about our services, portfolio and ways to contact us.

For privacy-related questions or requests concerning information submitted through this website, you can contact us using the details provided at the end of this policy.

2. Information We Collect

We collect only information that is reasonably necessary to respond to enquiries, communicate with clients and process project-related requests.

Depending on how you use the website, this may include:

• Contact information: Your name, email address and phone or WhatsApp number when you submit a project enquiry.
• Project information: The service you are interested in, your project description, requirements, budget information and other information you voluntarily include.
• Payment confirmation information: Your name, phone number, email address, payment method, amount paid, transaction/reference code, service paid for and any additional information you provide through the payment confirmation form.
• Communication information: Information you voluntarily provide when contacting Lenox's Creations through email, WhatsApp or other available communication channels.

3. How We Use Your Information

Information submitted through the website may be used for legitimate business purposes, including:

• Responding to project enquiries and questions.
• Understanding your project requirements.
• Providing quotations, proposals or service information.
• Communicating with you about a requested service.
• Processing and reviewing payment confirmations.
• Verifying transaction details before work begins.
• Providing and managing agreed services.
• Maintaining appropriate business and transaction records.
• Protecting the website and preventing misuse or fraud.

4. Payment Information

Lenox's Creations provides payment instructions for M-Pesa Paybill and KCB Bank payments on the website.

The website does not request or process your M-Pesa PIN, bank login credentials or other payment authentication credentials.

If you submit a payment confirmation, we may receive information such as the payment method, amount, transaction/reference code, name, phone number and service associated with the payment.

Payment confirmation information is used to help us identify and verify a payment and connect it with the relevant project or service.

5. Forms and Third-Party Services

Website contact and payment-confirmation forms are submitted through Formspree, a third-party form processing service.

Information submitted through these forms may therefore be processed by Formspree in accordance with its own privacy practices and terms.

We recommend reviewing the privacy policy of any third-party service before submitting information through a service that processes data on our behalf.

6. WhatsApp, Email and External Services

The website provides links that allow you to contact Lenox's Creations through WhatsApp, email and telephone.

When you choose to use one of these services, your communication is handled through the relevant third-party platform or telecommunications provider. Their own privacy policies and terms may apply.

7. Cookies and Local Storage

This website may use browser storage to remember certain preferences, such as your selected light or dark theme.

The website does not intentionally use browser storage to collect sensitive personal information.

Your browser may also store information or cookies associated with third-party services used when visiting or interacting with the website. Those technologies are controlled by the relevant third-party provider.

8. When Information May Be Shared

We do not sell your personal information.

Personal information may be disclosed only where reasonably necessary for the purposes described in this policy, including:

• To service providers that help us operate the website or process submitted forms.
• Where disclosure is necessary to provide an agreed service or respond to a legitimate request.
• Where required by applicable law, regulation, court order or lawful government request.
• Where reasonably necessary to protect the rights, security or property of Lenox's Creations, its clients or others.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid submitting passwords, PINs, banking credentials or other highly confidential information through ordinary website forms.

10. How Long We Keep Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting applicable legal or administrative requirements.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to any lawful requirement to retain it for a longer period.

11. Your Privacy Rights

Under applicable Kenyan data-protection law, individuals may have rights concerning their personal information, including the right to:

• Be informed about how their personal data is used.
• Request access to personal information held about them.
• Request correction of inaccurate or misleading information.
• Object to certain processing of their personal data.
• Request deletion of personal information where applicable.

These rights may be subject to applicable legal requirements and limitations.

12. Third-Party Links

Our website may contain links to external websites, platforms or services, including social media and communication services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general audiences and is primarily designed to provide professional digital and creative services.

We do not knowingly request unnecessary personal information from children. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and address the situation where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or data-handling practices.

When changes are made, the updated policy will be published on this page together with a revised "Last Updated" date.

15. Contact Us

If you have a question about this Privacy Policy or would like to make a privacy-related request, contact Lenox's Creations using the information below.